Internet shoe retailer
400 E. Stewart Ave.
Las Vegas, NV 89101
CEO: Tony Hsieh
Subsidiary of Amazon.com
Zappos is an online retailer of shoes, clothing and accessories. The company is known for offering free shipping for both orders and returns and excellent customer service.
Zappos.com currently stocks more than 3 million shoes, handbags, clothing items and accessories from over 1,136 brands.
The company's customer service center is staffed 24 hours per day, 7 days per week.
Zappos was acquired by Amazon.com in 2009 for $1.2 billion and is now a subsidiary of the online retailing giant.
The company was named to Fortune magazine's Best Companies to Work for in America for six consecutive years.
Zappos moved its headquarters to downtown Las Vegas in 2013 as part of CEO Tony Hsieh's plan to rejuvenate the downtown area of the city.
In 2014, the company said it would eliminate managers and operate under a holocracy to increase accountability for all workers.
In 1999, Nick Swinmurn was walking around a mall in San Francisco, looking for a pair of shoes. One store had the right style, but not the right color. Another store had the right color, but not the right size. Nick spent the next hour in the mall, walking from store to store, and finally went home empty-handed and frustrated.
At home, Nick tried looking for his shoes online and was again unsuccessful. Although there were a lot of "mom and pop" stores selling shoes online, what was interesting to Nick was that there was no major online retailer that specialized in shoes. So, since it was 1999 and anything seemed possible at the time, Nick decided to quit his day job and start an online shoe retailer... and Zappos.com was born!
The original idea was to create a web site that offered the absolute best selection in shoes in terms of brands, styles, colors, sizes, and widths.
The name Zappos is derived from the Spanish word zapatos, meaning shoes.
On May 1, 2010, Zappos.com, Inc. was restructured into ten separate companies under the Zappos Family umbrella.
The Zappos Family of Companies consist of:
Zappos.com, Inc. ("the management company")
Zappos IP, Inc. ("ZiP")
Zappos Development, Inc. ("Zappos.com or ZDev")
Zappos Merchandising, Inc. ("ZMerch")
Zappos Fulfillment Centers, Inc. ("ZFC")
Zappos CLT, Inc. ("ZCLT")
Zappos Insights, Inc. ("ZInsights")
Zappos Gift Cards, Inc. ("ZGift Cards")
Zappos Retail, Inc. ("ZRetail")
6pm.com, LLC ("6pm")
The company offers health benefits that cover 100% medical, dental, and vision for employees and 50% for spouses and dependents.
Updated July 27, 2015