Citizens Financial Group

Banking company with locations in 11 states.

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One Citizens Plaza
Providence, RI 02903
Employees: 17,800
CEO: Bruce Van Saun
Stock Symbol: CFG


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Citizens Financial Group, Inc. is the 13th-largest retail bank in the U.S. with over $136.5 billion in assets. The company is the holding company for Citizens Bank, with more than 3,200 ATMs and approximately 1,200 Citizens Bank and Charter One branches in 11 states in the New England, Mid-Atlantic and Midwest regions.

Citizens also provides mortgage lending, auto lending, student lending and commercial banking services in selective markets nationwide. Citizens Commercial Banking offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance.

The company operates a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont, and the Charter One brand in Illinois, Michigan and Ohio. CFG has non-branch retail and commercial offices in about 40 states. It is one of the top 15 largest commercial banking companies in the United States ranked by assets and deposits.

Citizens Financial went public in September 2014 and is the U.S. subsidiary of The Royal Bank of Scotland Group, which still owns 75% of the company.

In 2014, the company reported revenues of $5.34 billion and net income of $865 million.


On April 19, 1871, Citizens Savings Bank in Providence, RI, received its first deposit from Jessie Grant, the young daughter of the bank's vice president. But its history as a small community bank in New England actually began 43 years earlier when the High Street Bank opened its doors in 1828 on Hoyle Square, then the city's busy market center. The High Street Bank was chartered as a commercial bank. In 1871, the directors of High Street Bank obtained a second charter and established Citizens Savings Bank, a mutual savings bank. In 1949, the High Street Bank changed its name to Citizens Trust Company. Both companies were leaders among Rhode Island banks.

In 1985, Citizens Financial Group was established as the holding company for both banks. Citizens' downtown Newport, RI office is located in historic Gardner House, which was built in 1740. The branch is the nation's oldest banking office in continuous use today.

In December 1988, Citizens Financial Group made a strategic decision to become a wholly owned subsidiary of The Royal Bank of Scotland Group plc (RBS). Headquartered in Edinburgh, RBS has grown since that time into one of Europe's leading financial services groups. RBS's ownership gave Citizens the strengthand support of an international financial services company ­ and a partner for growth. Over the past 17 years, this support has made Citizens a steady contributor to RBS's success.


  • Disability Insurance
  • Employee Assistance Program
  • Employee Banking Services
  • Health Benefits (medical, dental, vision)
  • Life and AD&D Insurance
  • Long-Term Care Insurance
  • Paid Time Off
  • Reimbursement Accounts: Health Care and Dependent Care
  • Retirement Plans
  • Adoption Assistance/Adoption Leave: Financial assistance up to the maximum amount allowed under IRS regulations and one week of paid leave per adoption.
  • CFG Scholars: Scholarship program for your dependents.
  • Domestic Partner Coverage: Medical, Dental, Vision, Spouse Life and AD&D benefits are available for same-sex and opposite-sex domestic partners.
  • Educational Assistance Program: Tuition reimbursements for courses that help advance your career.
  • Flexible Work Arrangements: Flextime, reduced work schedules, part-time, job sharing and telecommuting are some of the options your department may offer.
  • LifeCare Discount Center: A comprehensive site that brings more than 300 special Citizens Financial Group, Inc. discounts to your desktop.
  • Health Advocate: If you participate in our health plan you can take advantage of this service to find qualified doctors, identify "best-in-class" medical institutions for a serious illness or injury, handle elder care issues, and resolve eligibility, benefits and claims issues.
  • Legal Services Plan: Gives you access to a network of participating attorneys for consultation and advice.
  • Pet Insurance: Group discount on comprehensive medical coverage for your pets for unexpected illnesses or accidents.
  • WageWorks Commuter Program: A program to help you save money on commuting expenses.

Updated July 17, 2015